Frequently Asked Questions
Why are you called Space Camp?
Space Camp is a play on words that reflects our company’s values. First and foremost, it refers to the way we can magically transform any space, leaving you in awe of the interiors in your life that once overwhelmed and frustrated you. We also like to think of our team of organizers as camp counselors that you invite into your home or office. We’re a creative group of bright and optimistic people who are eager to help and teach you. We love what we do!
How can getting organized help me?
Imagine only having items you like and actually use in your life. Think clean counters, folded clothes, and drawers that aren’t overflowing. Think calm, serene, clear. That’s what being organized feels like. Organization is more than lining your things up in a cute way (though that can be part of it). It’s about making the conscious decision to not own things that don’t serve you. When you get organized, you do more than clean up your physical space. You take control of your time and start living your life in a way that works better for you.
What happens during a consultation?
In-person organizing always starts with a consultation. Consultations last up to an hour and are the time when you and Julianna look at your space together. You’ll discuss what’s currently working and where you could use some help. This is a judgement-free zone and the time to express everything that’s frustrating and annoying about your space. Julianna will take notes, measurements, and photos and will tell you all of her ideas about what you could do to get it in shape. This is a paid service because Julianna is happy to give away all of her secrets during this session! This gives you the power to decide if you want to tackle the space on your own or hire Space Camp to do it for you.
Should I clean up before my consultation?
Definitely not! We want to see your space in its natural state (plus, don’t do any extra work on our behalf, you’re too busy for that).
I want to book a service! What’s next?
After the consultation, we’ll send you a quote for what we estimate the labor cost of the job to be. When you decide to move ahead and schedule service, we’ll collect a 50% deposit and a retainer for product purchases. Depending on your space, we might pre-design and and order shelving, products, or furniture for you. We’ll schedule dates for the work and will build a team that’s perfect for your job.
Do you do flat rates for projects?
Nope, sorry. We’ve tried this in the past and we’ve learned that every job is so unique and different, a “one size fits all” approach doesn’t work for us. What we WILL do is give you a quote for the amount of hours we think the job will take. Once you approve this quote, we will do our very best to stay within those parameters. You only pay for the amount of hours we work, so if we get done early, you save money! If you decide you want us to add an extra space while we’re at your house, we have the flexibility to do that.
Do you buy baskets and bins for my space?
You bet! Every job is unique, so during the consultation we can chat about your goals for your space. If you’d like to try and use containers you already own, we are happy to do that (and love to reuse anything we can). If you want to start fresh, we will buy baskets, bins, and dividers that coordinate perfectly with your space.
Do I need to be around when you organize?
We know you have a lot going on, so we don’t need you around for the entire project. We do need you (or someone you have identified as your proxy) to be available to answer questions when we sort the space. After we’ve eliminated everything you don’t want or need, you can go back to your busy life as long as you’re available to accept texts or calls while we finish the job.
Will you sell my items for me?
We aren’t currently set up to sell items for you, but we are happy to offer recommendations of where you can sell or donate things you no longer love or need.
How do I maintain my newly organized space?
All of our systems are custom designed specifically for how you live your life and use your space so they should be relatively easy to maintain! We do offer to train your household staff in the systems if necessary, and we can set up a regular maintenance plan where a Space Camp team member drops in to spruce up the space if you’d like.
Where do you donate items?
We are committed to making sure your things go to good homes. We donate to a variety of charities including Goodwill, Salvation Army, National Council of Jewish Women, the DTLA Women’s Center, and Habitat for Humanity.
Do you help coordinate moves?
Yes! We can help plan every step of your move, including organizing before you pack up and unpacking when you arrive at your new home.
Do you help design spaces?
Space Camp offers closet and storage design services and we LOVE to collaborate with interior designers to make sure you have the perfect storage space in home or office designs.